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Carol L Hunter
Environmental Services Director

Phone: (407) 665-2000
Utilities Division
Customer Service

500 West Lake Mary Blvd
Sanford, FL 32773-7499
Phone: (407) 665-2110
Fax: (407) 665-2019

Mailing Address
P.O. Box 958443
Lake Mary, FL 32795-8443

Water & Sewer Customer Service/Business Office -
Phone:(407) 665-2110

One Stop Permitting -
Phone: (407) 665-2143

Utilities Engineering - 
Phone: (407) 665-2024

Utilities Operations Division - E-mail
Phone: (407) 665-2135

After Hours Emergency
Phone: (407) 665-2767

Water Conservation -
Phone: (407) 665-2121

Solid Waste Management Division
1950 State Road 419
Longwood, FL 32750
Phone: (407) 665-2260

Environmental Services


Take Five Minutes to Find Out

Leaks Can Waste a Lot of Water!

A small leak quickly adds up to a lot of wasted water. Toilets can silently leak 150 gallons a day, or 55,000 gallons a year. A pipe leak the size of this letter L can waste a million gallons a year!

Using Your Water Meter to Check for Leaks is Quick and Easy:

1) Turn off all the water uses in your house (faucets, dishwasher, laundry, water
    softener, irrigation system, fountain) and grab a screwdriver.

2) Find your water meter. It is in front of your house in the grass near the sidewalk
    or street. The meter is in a small underground box. Look for a rectangular meter
    cover that could be made of cement, metal, or plastic.

3) Lift the cover using the screwdriver or other tool.

4) If there is more than one meter, see the section below to find which is yours.

5) Lift the meter cap and look for the flow indicator. It could be a small dial, a triangle, or a wheel. If nothing is moving, there's no leak. If the flow indicator is spinning and all water uses are turned off, you have a leak.

6) Close the meter cap to protect the lens, and carefully replace the meter cover.

More than One Meter in the Meter Box?

- Either you have two meters, or one meter belongs to your neighbor.

- Do you have both an irrigation meter and a house meter? You would know from
  your water bill. Turn on your irrigation system to find out which is the irrigation

- If you share a meter box with your neighbor and both meters are not moving, turn
  your water on to see which meter is yours. It may not be the one closest to your

- If you can't tell which meter is yours, find the meter numbers on the meter cap,
  call the billing office (407-665-2110) and they will confirm which is yours.

What to Do if You Have a Leak

A series of simple tests will identify the most common types of leaks.

Water Schematic

1) Double-check to see that all water was turned off. What about automatic refill
    usage such as the pool, fountain, water softener, automatic ice maker, and hot
    water heater?

2) Is the leak indoors or outdoors? Find the master shutoff valve (B in the picture),
    usually on the outside of the house or in the garage. Turn the valve off, and if the
    flow indicator is still spinning, your leak is outdoors between the meter and the
    shutoff valve. Locate and repair underground leaks as soon as possible,
    because if left unchecked, they could cause property damage.

3) If the leak is indoors, first check the toilets. Shut off all toilets using the valve at
    the wall behind the toilet, and check the flow indicator. If it stops spinning, at
    least one toilet is leaking. Turn them on one by one and check the flow indicator
    each time. More than one toilet could be leaking.

4) Check other appliances, including water softener, water heater, swamp cooler,
    water-cooled air conditioner, and automatic ice maker. Almost all have bypass
    valves. Turn them off one by one, checking the meter between each.

5) Turn off the master valve to the irrigation system and check the meter. This will
    identify a leak in the headworks of the irrigation system, but not in the
    distribution pipes or sprinkler heads.

6) If none of these tests locates your leak, its time to call the plumber.

If you are happy with how much water you saved after fixing your leaks, let us know!